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Nastygal Reviews

1.5 Rating 450 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

1.5

Based on 450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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855-627-8942

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Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 30th March 2022

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give it 0 stars…the website glitches when trying to place an order but it took my cc and placed the order with a hybrid of both my old and new addresses!! No one to call or help and you cannot cancel or update the order …was told to go to address where it was sent to retrieve it….. which doesn’t exist and I’ve spend over $400 on this order…they are trash at customer service…. And I train a call center for a living…”

Posted 2 years ago

“Worst service AND customer service I have ever experienced. I placed an order today worth over £100 and immediately after, I realised that the address I placed it to was my old address in Glasgow. I now live in London. Since EVERY SINGLE OTHER online shopping platform lets you immediately cancel or change the address on the order I went on their site to do this. They have no customer service you can call, they have live chat which is automated and useless and they have FB/Whatsapp, which I contacted. Then on FB chat they said they can't amend the address and that the only thing they can advise is for me to collect the parcel in the address I provided - WHICH I NO LONGER LIVE IN AND IS A 5 HOUR TRAIN RIDE AWAY. I have asked for a refund, which I have had no response to. Please can someone just give me a refund I'm not interested in ordering anything ever again from this place I just want my money back.”

Posted 2 years ago

“Dont order anything from this store, the customer service Is the worst I have ever seen in my life, my items was supposed to come 4 days ago and I havent receive them yet.”

Posted 2 years ago

“Failure to recognise there was a technical difficulty on the app which wasn’t my fault. Twice now, I placed in my basket and ordered the NGVIP but it was automatically taken out when I went to pay. Customer service has been awful, unhelpful and dismissive. Considering they give away the NGVIP for free half the year I’m shocked they won’t help me.”

Posted 2 years ago

“Never received my package. Reached out to a customer service rep and they were pretty useless. Told me it was past the 14 day return window and when I kept emphasizing that I literally don’t have anything to return because I never received my items, they ignored me and disconnected the chat. Even if I received my clothes they’d probably be poor quality and fit badly. I’m out $80 but it’s really not worth it to try to get my money back so I’ll jsut leave this here.”

Posted 2 years ago

“Untrustworthy. Some items came in the wrong size, but the much bigger problem was it said on their website that they would pay for any taxes and duties caused by brexit, I had to pay 50€ in advance when I picked up my package and the customer service said I should send them the receipt so they could refund me the 50€, as they initially claimed to do. 20 unnecessary mails later, many of them really unfriendly and always alsking me to send the receipt again and again, they just stopped replying and I never saw any money from them. I will never order anything from NastyGal again.”

Posted 2 years ago

“The worst customer service! The quality varies some stuff is good snd some is poor but never again will I order due to the customer service of trying to return an incorrect/ faulty product.”

Posted 2 years ago

“I would give less than 1 star if I could. I ordered a pair of heels damn near 3 weeks ago. I was confident I’d for sure get them on time for my bday but I DIDNT. Had to buy a whole new outfit last minute somewhere else because of this unprofessional and cheap website. Never have I ever experienced such bad costumer service and shipping delays. As a matter of fact I still HAVENT RECEIVED MY ORDER. Order keeps getting delayed and the chat from costumer service is all automatic texts. They don’t have a reachable phone number or real people working behind their website when it comes to help with order related info, the ROBOT will literally tell you what you already can find out on your own. NOT WORTH IT AT ALL. Biggest regret”

Posted 2 years ago

“Very disappointed. The postage still cost $16 even though I bought items more than $100, and it took 3 weeks to arrive in Brisbane. When I got the items, all of them have bad quality and made by really really cheap material, I could buy those clothes in AliExpress for less with the same quality. When I returned 8/10 clothes, I need to pay another $15 return shipping. Basically I bought $20 clothes with $30 shipping cost. NON-SENSE. I would not recommend Nasty Gal to anyone.”

Posted 2 years ago

“I have ordered from nasty gal so many times, they’re like a bad ex that I keep returning to. They’re clothes are cute and are usually what they say they are but the shipping is so horrible. It’s like you’re in limbo if something is stuck because, as others have said, they’re customer service sucks. I tried to change my shipping address THE SECOND after I ordered clothes and they said “nope sorry we don’t do that”… like babe I just sent that order? I know you’re not shipping it yet because I get them 10 days later. I finally deleted the app off my phone and said no more, it’s not worth the gamble of getting your clothes when you need.”

Posted 2 years ago

“Nasty gal offers cool looking clothes but when it comes to quality 0/10! The quality of their fabrics, zippers etc. are so bad i haven't tried one piece to judge but tried a few more. So i can tell that all of their clothes will be like that. I have only purchased once from them, and that will be my last.”

Posted 2 years ago

“Do not order from this NastyGal company. You cannot call them and can only communicate with them via SM or e-mail, which takes them no less than 3 days to respond. Shipping takes weeks only to receive low quality clothing. The worst is that you place an order and then you receive an email days later stating that the item you ordered is being cancelled since it’s no longer in stock. They will then go ahead and ship the other item in your order even if it’s $5.00 and screw you for the $9.99 shipping fee, instead of cancelling the entire order or giving you the option to cancel. I have several emails proving their awful policies. This company is a total nightmare and apparently a scam since they shouldn’t be advertising items that are not available and/or in stock!”

Posted 2 years ago

“I would love to give a minus star. I have never given a bad reviews to anyone but NASTY GAL is the worst place to ever shop at. I placed my order at June 28 th website says it will be delivered within 8 days it’s been 15 days and no sign of my order. Customer service is terrible. I ordered it for my trip which is tomorrow and I don’t have my stuff I should have read all the reviews before buying from this place. I am never buying from them again.”

Posted 2 years ago

“I’ll never buy from Nasty Gal again. They canceled my order. Though they refunded me for the dress but I was still being charged for shipping. So unethical. And the other dress that I ordered is still not here…way past the given timeframe. At this point who knows I’ll ever receive my order.”

Posted 2 years ago

“The clothes are such poor quality and look nothing like they do on the website. I order 2 packages of fast fashion a year just as a treat, and I sorely regret buying from here. Fabrics are cheaper than what they charge, their seems to be no thought of sizing consitency and so on”

Posted 2 years ago

“On June 2nd, 2021 I ordered 5 items, and STILL have not received them. After numerous e-mails (they DO NOT have any number to reach them at for customer service) wanting them to just replace the items, (I was willing to wait even though it's now 2 MONTHS later) This company is the absolute worst that I've EVER dealt with in my on-line shopping experience!! And believe me I've dealt with many!!!! If you're willing to wait months for your items(if ever) and no customer service, go for it! But I give up!!! I give ZERO stars!!!”

Posted 2 years ago

“5 days pasted, it wasn't shipped. Customer service will never reply”

Posted 2 years ago

“Horrible service, Ordered about 10 items and woke up the next day to have 9/10 items be out of stock even though the website still says they are in stock. I originally paid for express shipping for an extra fee. Since 9/10 orders were OOS I would assume they would notify me first. But no, they just went ahead and shipped out my 1 item with the express shipping. Also Customer service online just left the chat without even saying anything.”

Posted 2 years ago

“I have to give 1 star to write the review but if not I will give none. I placed my order and within 12 hours they sent me emails saying most of my items are cancelled because they are out of stock. Paid for express shipping for only accessories to be shipped to me. Still dispatched the others immediately and charged me. But when I looked online those items are all still in stock??? Took forever to get to someone to speak with, explained my situation and she didn't reply, when I wrote a follow-up message she immediately ended my chat. If this is not a scam idk what else it could be!!!!!!!!!!”

Posted 2 years ago

“Don’t ever order, the quality is terrible, see through plus you had to pay to return the product and get your mine back never again.”

Posted 2 years ago

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Nastygal is rated 1.5 based on 450 reviews