The worst retailer I have ever been experienced. Losing more than £100!!!! Refund process started from 28th Oct 21. No money credited. Contacted Nastygal in Nov 21 they said payment was made. I said nothing was paid. Their reply was "Please check your account". They made it looked like I did not check my account. I send them the bank statement showing nothing from their side. They said they would investigate. NO APOLOGISE Keep chasing them in Dec 21. Received the reply as refund approved on 28th Dec 21 and money will reach my account in Jan 22. Am I getting the refund twice? NO. NOTHING reached in Jan 22. Contact them again. Now they said they are investigating again. DO NOT BUY ANYTHING FROM THEM! If anyone from Nastygal may want to reply my review, here is my order number GUK105901541. You owe me more than £100