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Nastygal Reviews

1.5 Rating 450 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

1.5

Based on 450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 30th March 2022

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i paid €6 for two day delivery. contacted them today as a week later my parcel hasn’t even had its scan into the depo. i contacted customer service whom stated i’d have to wait another 14 days for my products or a potential refund. i brought up that legally i’m entitled to be issued a refund today due to false advertising. Once i brought up legal matters they ended the conversation instantly. absolutely appalling behavior out of a company.”

Nastygal 1 star review on 3rd May 2021

Nastygal 1 star review on 3rd May 2021

Nastygal 1 star review on 3rd May 2021

Posted 2 years ago

“I purchased some clothes from Nastygal some days ago, and contacted them about some items that wasn’t correct in size or color. 1. After writing them an email I got a reply that they needed pictures, I tried sending these back to the same agent I was talking to, but I got an autoreply telling me that the inbox was full so that I couldn’t continue the correspondance by mail. I therefore had to message them again on facebook. 2. The sizing of a papir of pants i bought in Large would barely fit my sister who is a small/medium in size. She uses a size 36 in pants european sizing and the large pants in the one papir I bought was barely big enough for her to squeeze in. The size guide told me that the large would be between a size 40-42 in European sizing. In other words the sizing wasn’t just a little bit off, But completely wrong. 3. I bought another papir of pants that looked completely grey on the pictures they have on their site, in reality these are Green. Really not What I was expecting. They didn’t slightly differ in color, they weren’t the same color as the picture at all. The color name was sage, but I honestly didn’t think much of it since I obviously buy clothes online after considering the picture of the item. 4. When I tried contacting them on Facebook and asking if they had any other solution than to return them, they couldn’t help me. I sent them a lot of pictures of both the items and also sent them a detailed description of what went wrong. I sent them a picture of the green pants and a picture of their grey picture compared. I also sent them pictures of the small pair of pants with measuring next to it so they could see the size for them selves. I told them that I live in Norway and that the cost for shipping from Norway back to the US would cost me more than what the refund would be if I returned the items, so I asked if they could compensate in any other way. No they could not. The customer service I was talking to didn’t show any understanding of the matter and just quoted the terms and conditions that “pictures and sizes could vary from item to item, and might not match the picture or sizing completely”. I tried saying that this wasn’t just a little bit off. That on the one hand I had two completely different colors - grey on the picture vs green in real life, and the picture didn’t show the slightest hint of green. Also the sizing wasn’t just a little bit off, an item that was supposed to be large was barely a small medium at best. My experience is that the customer service really can’t/won’t help you with anything. You have to return the items if you want anything done, and pay for the return yourself, even if their advertising is not correct at all. You basically have to fix everything yourself and if you aren’t happy with the purchase, the solution of returning the items might also be more expensive than just throwing away the clothes instead.”

Posted 2 years ago

“If I could award 0 stars then I would. On ordering as I paid I received a message saying error and returned to main page with basket empty. Tried to purchase same items agsin but told one out of stock. Selected another item instead and when paying got the same error. 20 mins later got 2 emails saying successful purchase. Tried to cancel but no phone number, email not working. By thee time they responded 24 hrs later it was to late to cancel. Items didn't fit so returned. The automated help is also useless. Now have been refunded on only 3 of the 4 purchases. Without doubt the WORST company I have ever had the misfortune to have had to deal with.”

Posted 3 years ago

“This is the worst company.”

Posted 3 years ago

“I had a very hard time contacting the customer service, they did not help me with my returns and a different person kept on replying in a single chat.The worst customer service I've ever seen.”

Posted 3 years ago

“My package never ordered. I guess they’re connected to boohoo. BC boohoo emailed me saying I can no longer buy things from them anymore. Both of my apps do not work now. I did not get they’re packages!Horrible customer service, you can never get in touch with a single person and now both of my abs are down and will not work. I don’t even care about the refund at this point point I will take legal action and make a police report because this isn’t fixed”

Posted 3 years ago

“Disappointed that their sizes don’t go past a 10!”

Posted 3 years ago

“I ordered these shoes a 1/2 size larger in preparation for it to be tad bit big with socks would have been comfortable. Had an event to go to and the shoes showed up the day before the event. I ordered a size 9 and the shoe is too snug and too tight. Had to wear the shoe the next day was very uncomfortable and now cant return. This is the worst ever. There is no way in the world this is a USA size 9. The website stated US size 9. This is whole reason I ordered a size up. Wont be ordering this every again. If you are trying to order shoes, stop and think about it first.”

Posted 3 years ago

“I am started to think this company is a scam. I never received anything I ordered and they didn’t refund me my money. They claimed the package got lost. It must be a scam. This never happened before to me.”

Posted 3 years ago

“HORRIBLE horrible horrible experience. Buyers beware! I would 100% think this was a fraudulent company with how they've treated me if it wasn't for friends also purchasing stuff from them in the past somewhat succcessfully. I couldn't receive ANY help from their CS team until I wrote a bad review and then as soon as I did, someone emailed me literally saying "your order is LIKELY lost in the mail but you need to wait until 4/21 to delcare it lost". That is 25 days AFTER the guaranteed delivery date. This has been a terrible inconvenience and to make it worse Nasty Gal has offered NOTHING to make it right other than a meaningless scripted, "sorry". Oh! and they said if I want my items resent (over 5 weeks after they supposedly shipped) then it would be "subject to stock" ie they can't even guarantee I receive my items after they've already been PAID for. Horrible is an understatement. I will take legal action if nothing is resolved in the coming weeks. I can't believe this is the level of customer service (ie basically NO customer service) that they provide to paying customers.”

Posted 3 years ago

“Don’t wast your time or money with this company. Your order takes FOREVER to get to you and it’s often not even correct. And this is based off of three individual ordered from them... I should have learned my lesson the first time but gave them another chance. Don’t order from them.”

Posted 3 years ago

“I never received my order and they acted rude when I asked about a refund and denied it. I feel like I got scammed.”

Posted 3 years ago

“My biggest problem with this company is there is no where to find reviews on their shipping or support. They do not give you an explanation of where your package is coming from so it’s an overall frustrating experience. I don’t know if this applies to all the countries that nasty gal ships to but if you’re in the US do not waste your time. I ordered 3 pairs of shoes on March 21st. By the 30th I was already concerned because the tracking info literally doesn’t show anything. My understanding is that it’s coming through customs but basically it doesn’t show up until fedex gets the package in the US. My package was delayed even though I had already spoken to customer service and they told me to wait the 9 days and then reach out. Finally the package arrived and the second I tried on the first pair of shoes they broke. The boots I had ordered didn’t fit over my calves (this isn’t nasty gals fault but because of how big of a hassle it was to receive I didn’t want to go through the return process and waste more of my time.) and the third pair of shoes never showed up. I reached out again to customer service and they offered me a partial discount on the broken shoe stating it should be an easy fix. I asked about the third pair and at this point I received a second tracking number on April 3rd from the customer service person. This was the first time there was any correspondence or mention of the second package or that they were shipping separately. The website showed no information on this and the agent didn’t mention it until I asked. I have yet to receive my 3rd pair of shoes it is April 10th and the tracking info still shows nothing. There’s no way to tell if it has in fact left their facility.”

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Posted 3 years ago

“I ordered a dress almost two months ago, havent recieved it. They took my money. Customer service is pretty bad, no one responds or there's very little help.”

Posted 3 years ago

“I would give zero stars to this if possible. I wish I would have read these reviews before ordering from here, I placed my order on March 18th and paid for the standard 9 day shipping, it's now April 5th and still haven't received my order. They are trying to tell me that the Easter holiday is affecting my order. There was nothing said in their return policy about having to pay for the return fee......asked to cancel my order and was told no. Horrible, horrible customer service.”

Posted 3 years ago

“A lot of their items looked fantastic on their website, but when they arrived in person, they were poorly made, had different sizing, and overall were unflattering. The clothing frequently looked nothing like their photos, and it was disappointing to get them in person. The shipping was fine, especially since it's during a pandemic, but the quality of the clothing itself was subpar.”

Posted 3 years ago

“SHIPPING SUCKS NEVER UPDATED AND TAKE FOREVER...”

Posted 3 years ago

“AVOID SHOPPING HERE - ITS NOT WORTH IT. HORRIBLE CUSTOMER SERVICE. The store is not aware of a sale they themselves held. I shopped during a 60% sale that was valid until 3:00 am EDT. I am within that time zone and made my payment within that timeframe. When I confirmed my purchase my total was 227 including 14.99 for expedited shipping, yet I was later charged 253 and given only 50% off WITHOUT them notifying me the total had changed. ALL stores refresh you page if the amount you are about to pay has changed. You can’t ask a customer to confirm to pay a certain amount then charge their card for more. THATS FRAUD. Customer service is so terrible compared to other stores that they refuse to recognize this and return 26 dollars - pathetic. They insist I need a screen shot/proof of this. Who takes screen shots of the total they’re about to pay when shopping? It’s absolutely ridiculous. Please take other stores customer service as example. Shopping at NastyGal is definitely not worth the headache with so many other online store options available. Do not recommend to anyone. What are the pros for shopping with this store? No free shipping no matter how much you spend and horrible customer service. Customers are mistreated, treated like liars and literally ignored. Did not expect such a bad experience and have never had an experience like this at any other store. Have never left a review but this is ridiculous so had to share. Last thing they said was they have no record of there being a 60% sale on this day so I apparently made this all up.”

Nastygal 1 star review on 31st March 2021

Posted 3 years ago

“They DO NOT pay for custom fees There clothes are cute, but be AWARE if you are in the US, the company does not pay for custom fees. Although their website states they pay for import fees. They indicated that custom fees is an “additional al” tax and they are not responsible to pay for it. Keep in mind, the items I purchased is not worth the additional custom costs. It’s not worth it, I’ll shop at ASOS.”

Nastygal 1 star review on 31st March 2021

Nastygal 1 star review on 31st March 2021

Nastygal 1 star review on 31st March 2021

Posted 3 years ago

“Horrible company.Do not buy from them! First and last time I ordered from this store. Received wrong size in mail and tried to contact them to get right size and shipping free since they messed up. Nasty Gal customer representative Umar said from their end I have ordered that size, so I copied and pasted my order and their order confirmation that state my size. Some days later they refund me my money minus shipping fee. It's their fault but I have to pay for it. Shame on you Nasty Gal!”

Posted 3 years ago

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Nastygal is rated 1.5 based on 450 reviews