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Nastygal Reviews

1.5 Rating 450 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

1.5

Based on 450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 30th March 2022

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to return items that do not fit because the return site is uneffective. Will not accept any of my payemnt methos to pay for the return. Says that there is something wrong with my cards but after using 3 different payment methods i am certain that it is not a problem with my card it is a problem with their site. Will come back to change my review if they actually get back to me within 24 hours like they said they would & the issue is resolved. I still think that it is ridiculous that I cannot return items effectively on their site though. Be careful ordering from NastyGal.”

Posted 3 years ago

“Terrible customer service and shipping has taken a month. Brutal... honestly DO NOT order from here, huge mistake!!!!!!!!!!”

Posted 3 years ago

“If I could give 0 stars I would. I ordered over two months ago, received an email a week after ordering that they have shipped it and “my package is on its way!’ I have not received anymore emails about it and when I click the package shipped email it still says the same thing it did two months ago, are you kidding me?! Disappointed I spent a decent amount of money on this website and will not be able to receive a refund. They are a complete scam, either you won’t receive your package or you will receive it but it will not be consistent with what you ordered! The internet really needs to filter out these “clothing websites” that are not legitimate and are just here to take your money. Disgusting.”

Posted 3 years ago

“Horrible customer service. Received a faulty item of clothing with loose, messy and incorrect stitching down the side of the pants and they told me that if I wanted to return it I would need to pay for it myself. Cheap clothing that is not as advertised on website and then they won’t own up to it or fix it for you after you contact them about it. Will never be ordering from here again and will be telling everybody else to go no where near it as well.”

Posted 3 years ago

“Would not even give this company a 1/5 star review... the absolute worst customer service I have ever experienced. Paid for shipping label, returned the item, and now the company is saying they never received my return. Company not willing to compromise so now I am forced to pay for items I do not even have. Not to mention I received the wrong size. DO NOT purchase anything from Nasty gal....”

Posted 3 years ago

“shipping was great, came within about 3-4 working days however, i got jeans in my size (size 8) and they were absolutly tiny. so i bought another par, sized up this time (size 10) and they are STILL too small!! tiny!! can barely even fit into them. also, they are listed as “mom jeans” but are so small i’d honestly call them skinny jeans. so if your ordering from nasty gal, and (example) your a size 8, id honestly say, get a size 12 or 14”

Posted 3 years ago

“terrible customer service.”

Posted 3 years ago

“Don't waste your time with this company. Just take my word and DO NOT. The delivery always takes so long. I finally decided one day to just buy some stuff from there for a trip I have coming up. Of course that was a mistake. I couldn't contact anyone on my shipping (it never gave me an estimated day it would be delivered after TWO WEEKS) Finally, I look again and it randomly said it was delivered yet I NEVER received my package. When I finally did speak to someone (and when I said speak, I mean online chat), she was so rude and seemed like she was doing nothing to help. She just asked about a refund and if they can reship the one item that was in stock. I declined and just took the whole refund because I refuse to do business with Nasty Gal again. Terrible experience and terrible customer service.”

Posted 3 years ago

“DO NOT WASTE YOUR TIME! ORDERED TGE SAME STYLE BUT 2 DIFFERENT COLORS AND WAS TOLD THE ORDER WAS CORRECT WHEN CLEARY IT WASN'T AND NOT ONLY THAT BUT THEY HAD TO REORDER MY ITEMS BECAUSE THE FIRST ORDER WAS NO WHERE TO BE FIND AND IT TOOK ALMOST A MONTH!”

Nastygal 1 star review on 13th March 2021

Posted 3 years ago

“I got my order with in 2 weeks of ordering (I’m in Australia) the quality of the clothing is actually really good, like the same if not better then Kmart. And being a bigger girl I was nervous to order plus size but I’m so so happy, I’m sending two pieces back because they’re too big because I ordered a size up in some items because I was scared haha! I would definitely say true to size. I’m pleasantly surprised and I will be shopping from them again”

Nastygal 5 star review on 11th March 2021

Nastygal 5 star review on 11th March 2021

Nastygal 5 star review on 11th March 2021

Posted 3 years ago

“Oh wow, good luck on getting a refund or being helped with a faulty item. I ordered a bra and the hook closure was missing on the back- there was a single safety pin on one end of the band though (I'm not sure if they just didn't complete it or if they were trying to make up for the missing closure?) Anyway, I go to chat with customer service and thru mobile, there was no option to send a photo of item, which they "need" in order to assess. So the rep tells me to e-mail them on my desktop instead so i can attach pic. Ok, well my e-mail doesn't go thru as I get an automated 3rd party server response "this recipients e-mail is too full to receive your e-mail." It's like you have to go thru hurdles just to get shut down on basic service. The item in question was under 30 dollars so I just took the loss.”

Posted 3 years ago

“Well, I haven’t received my order yet so I am not sure on the quality of the clothes but I will update once received. It’s been almost a month since my order. I have reached out to customer service and they told me they were behind and it would be here in a week and then I received an email a week later saying that it would be another 7-10 days. Their shipping is ridiculous. By the time I get what I ordered, it will be too hot outside to even wear them.”

Posted 3 years ago

“The costumer service is honestly a joke. I had an issue with my package and they refused to do anything about it, despite it being very easy to fix. The service is unresponsive and extremely unhelpful. Overall ordering from them was frustrating and not worth it. I will not be ordering from here again.”

Posted 3 years ago

“TERRIbLE.sent wrong items and then would not refund!”

Posted 3 years ago

“Bought express shipping for $25 and it said 3 days guarantee but took 11 days.”

Posted 3 years ago

“Do not do it. Waste of time and money. Order from forever21 or Amazon. Not the same Nasty Gal it used to be- 1/2 of my package has been hanging out in Jamaica for three weeks and the other 1/2 hasn’t left Jersey. DO NOT DO IT. SCAMMY CRAPPY DOO DOO”

Posted 3 years ago

“Takes a lifetime to ship. You can order , go on vacation , come back and it will still be on its way . I’m not waiting a thousand years for mediocre clothes anymore . I’m done !!!!!”

Posted 3 years ago

“Wahhhhh 😩 Why didn’t I read these reviews first?! I can’t tell you about the quality or fit of my items totaling $90, because I’ve been waiting 90 years for them. Busy signal each time I attempt to contact customer service, getting nowhere with emails. Tracking is a joke, last known date of any activity was well over 3 weeks ago. I’m normally so good at this online shopping situation. It’s hard enough to buy clothing without a dressing room, to run the risk of ill fitting garments...after reading these I’m even more terrified of the quality...IF my order ever arrives. NEVER AGAIN! I’ll stick with Vici, I freakin afore that company. Orders always arrive on time, mimic the stock photo and fit beautifully. Wish there was a zero rating option, seriously this company has lost my business permanently.”

Posted 3 years ago

“Ordered my package on 02/16 and haven’t heard anything about where it’s been as of 03/02. Customer service asked me to wait until the end of today for it to arrive, still no update about where it is. When i contacted them again they told me to wait until MARCH 18th. That will be more than a month of waiting. This was my first time buying clothes from this website. Spent $70 which is a splurge for me. Never again.”

Posted 3 years ago

“The Absolute worst. I ordered a few items for a vacation with expedited shipping and the items I received were a joke. The quality of the clothes were below par and they had a plastic-y feel to them. Further, one of my order was completely wrong and one had loose threads hanging everywhere. Can’t believe people are ordering from this company and wearing them in public. All the bottoms are extremely see-through and the tops don’t feel good on. Save yourself the time, effort and energy and don’t even think of ordering from them. Also, the customer care is terrible. The person I spoke to was SANIA. She was not helpful and was giving me generic automated responses which was so frustrating.”

Posted 3 years ago

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Nastygal is rated 1.5 based on 450 reviews