Nastygal Reviews

Name: Nastygal
Rating: 1.45

1.5 Rating 467 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns & refunds take wayy too long. They told me that it takes up to 29 days for a refund if your items arrive to their warehouse. TWENTY NINE DAYS. Also their return label cost me $4. WTF? I would've never bought their items if I knew this. It doesn't help that their sizing chart is completely wrong and their clothes are made out of the cheapest material possible. So disappointing. Unless you are skinny size XS-S, don't even bother ordering anything from them.”

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Posted 4 years ago

“My order said delivered but no where to be found. The courier told me to get in contact with Nasty Gal. But no one will respond to me. Worst customer service ever. Now I am out $100”

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Posted 4 years ago

“Ordered on Friday, February 5th and recieved my item on February 10th! The exact day they calculated. Of course I payed for express shipping but it was worth it, needed if before V-day! The shoes were exactly the same as online and they look and feel really nice. I was iffy at first because I read negative reviews after already buying but Im so happy with my order, I'll definitely be ordering from there again”

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Posted 4 years ago

“Horrible customer service. After placing my order over a month ago I am still missing items!! I have been going back and forth with different customer service reps about a set that was only partially shipped and another item completely missed. For some reason they don’t assign cases to reps so I have had to explain the situation to different reps in EVERY email. It’s been over 2 weeks talking to customer service and I finally received an email stating they will be shipping my last items. I never write reviews, this experience changed that. Complete failure at order accuracy, quality measures, and customer service.”

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Posted 4 years ago

“TERRIBLE!! Paid $22 for express shipping which is ridiculous in itself and it didn’t even come in time. I asked for a refund on my shipping price and was refused one.”

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Posted 4 years ago

“I ordered something on 1/23 for 8 day shipping. There’s been no updates and the courier says they haven’t even delivered it. So there’s no potential for it getting anytime soon. I’ve been told (over Instagram) multiple times there’s nothing they can do. I have to wait 30 days before, send it back, can’t get a refund, they’re unable to cancel it and can’t contact courier or make it a faster shipping. They are awful!!”

Helpful Report

Posted 4 years ago

“The clothes are not made for human bodies. And they do not look like the pictures provided on the website.”

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Posted 4 years ago

“Worst customer service I have ever received in my life. I placed an order according to my US size as I was shopping on the US website and was advised according to their size chart to do so. I ordered 5 items all size US 18. 3 items were the correct US size. 2 items were too small since they gave me the UK size 18. I returned the item, emailed customer service and asked them about how I should go about ordering replacements for the wrong size items. They assured me to order my US size. I did. When I finally received my replacement order I had the exact same issue. Both items were still the UK size and too small for me. I reached out to customer service again to find out if this was an accident or if I was missing something? The problem is they have a new person respond to each email. You can’t just speak with the same person so I had multiple people just repeat back to me the basic “on the US website order your US size thanks!” And completely disregard what I am actually trying to figure out. Since I HAD been ordering my correct US size the entire time! They told me I was wrong and that I ordered a US size 14 which is a UK 18. I double and triple checked my order online to see if I had made a mistake (for both orders). I had NOT. I screenshot the order and photographed the tags on the outfits. I FINALLY had someone respond and apologize for the inconvenience and tell me I can return them free of charge. But when I replied to the email just trying to get clarification on if this was an accident and I SHOULD try ordering my correct US size again or if I need to size up. A new person who obviously had NOT read the entire email conversation replied “when shopping on the US website, order your US size” this set me off. I asked why I couldn’t just have the same person who knew what was going on help me and I was just told by the next person “the sizes we sent you were correct, If you are unhappy then return them” AGAIN not even answering my question and failing to even see what was going on!”

Helpful Report

Posted 4 years ago

“The quality of materials is cheap and the fit on my coat was bad so I initiated a return on 12/30; it is 1/31 today. I have been waiting a whole month for my refund, and even waited extra days, as the customer rep told me to. Nothing shows up when I try to track my return...I am still awaiting my refund. I have never been more dissatisfied with a company, and it is unfortunate that I have to go onto a public forum to demand they give me back my money.”

Helpful Report

Posted 4 years ago

“Terrible company, placed an order paid through PayPal, made sure the delivery address field was correct as I had moved, sent payment with correct delivery address, then I got an email confirmation with the wrong delivery address. Minutes after ordering I talked to Vicky P who said they couldn't do anything, even though id contacted them immediately, it was out of normal working hours and had not been processed or shipped. If the parcel is signed for then I can't do anything or get a refund. I was very hesitant to order because of the bad reviews on other review sites about this site but I was swayed by the cheap price. Don't do I people, just shop somewhere else, IT'S NOT WORTH IT!!”

Helpful Report

Posted 4 years ago

“Received an unwearable jacket (something wrong with the sewing in the sleeve, even sent a video of me trying to put it on🙄) and they told me to turn it into a “DIY” and gave me back half my money😅 probably the first and last time I order from them.”

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Posted 4 years ago

“First of all, my shipping still says pending yet the label was created 5 days ago? Second, the sale pricing is a scam and I am very upset. The most recent sale was 50% off. First of all, I ordered a flannel, A FLANNEL, that said its original price was 80 dollars and I paid 40 with the sale (seems RIDICULOUS for a flannel). All the original prices seemed expensive for what the item was and the sale prices seemed way more accurate to what the original prices should be. The store does this to deceive you. I did some research someone recently filed a class-action lawsuit against Nastygal recently for this very issue. Not only that but the next day after I ordered everything I went back on the website to look at the items I ordered. The exact same sale was still running yet the original prices and sale prices decreased on every item I ordered significantly. The sale was the same (50% off) as it was when I made the order (less than 24 hours before). I have screenshots as proof. I sent an email and they basically told me it is what it is. Huge scam. I was a fan but I honestly don't think I will ever order from Nastygal ever again and I suggest you do the same. I hope enough people see this so you do not make the same mistake I did by even ordering from Nastygal in the first place.”

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Posted 4 years ago

“This company is dreadful if you are thinking about ordering from them MY advise is not to, order not turned up, cannot get in touch with customer service only on Twitter, than get fobbed off about lost package, than when u look at reviews everyone has the same problems”

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Posted 4 years ago

“I have ordered something from nasty gal.com only 3 days ago and I have just read reviews now. My sister got 2 pairs of pyjamas from the website and they did look good but looked very light and thin. I was expecting it to be more since the prices are expensive out of the sale but even shein with prices of £4 for pyjamas have better quality then the pyjamas she ordered. I am still waiting for my order but I expect it to be here in a few days as my sisters only took 4 with the normal shipping. Cross my fingers that they come and are good”

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Posted 4 years ago

“I wrote a review yesterday complaining that my ordered hadn't arrived. I contacted Nasty Gal and they responded very promptly on both Instagram DM and Groupme. They reimbursed me for the cost of express shipping AND somehow got my package to me within a day! Had to come back here and give them credit! :)”

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Posted 4 years ago

“Where to even start. Called within 30 minutes when I realized I had order the wrong thing. Too late they tell me already processed. So ordered what I really wanted and figured I'd return the wrong one. Ordered well in advance of Christmas never came until January 11th. Repeated requests for updates never given an answer other than "hey man, your item is on it's way". Both delivered and what a joke. The one I actually wanted was nothing like the picture or description and was the wrong color. The first one that I really didn't want was a completely different material, right color though one thing right, and looked like someone took a pair of scissors to it. Horrible. Cant even deal with them and trying to make a return, how long will that take a year??”

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Posted 4 years ago

“I paid extra for express shipping and the order still hasn't been shipped 6 days later. Complete rip-off.”

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Posted 4 years ago

“package is in jamaica??”

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Posted 4 years ago

“Package is stuck in jamaica??”

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Posted 4 years ago

“Terrible service and inaccurate tracking. They used to have great customer service and clothes - AVOID IT. There's a reason the company has 90% off all the time.”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 467 reviews