Untrustworthy. Some items came in the wrong size, but the much bigger problem was it said on their website that they would pay for any taxes and duties caused by brexit, I had to pay 50€ in advance when I picked up my package and the customer service said I should send them the receipt so they could refund me the 50€, as they initially claimed to do. 20 unnecessary mails later, many of them really unfriendly and always alsking me to send the receipt again and again, they just stopped replying and I never saw any money from them. I will never order anything from NastyGal again.