Absolutely appalling customer service. Parcel has been out for delivery for the last month with no update. I was advised I could have a refund or my order to be shipped again. The next day I was told that was incorrect and I wasn't entitled to anything. Keep being told to check the tracking updates. The tracking hasn't changed in over a month now. Under nasty gals terms and conditions I am entitled to a refund at this stage, but they are refusing. I have been informed this is due to the courier having delays at the moment. I have ordered from other online retailers and rececived my package the next day from this same courier this week. I have asked how long I am expected to wait for a refund and the only thing I am told is to keep checking the tracking. I will definitely not be ordering from Nasty Gal again.