Made a huge order which took 19 days to be delivered. The parcel also arrived ripped up opened. When I emailed to ask for the delivery to be refunded as the least they could do (due to me actually paying extra for next day delivery). They offered me free next day delivery for my next order or a £1 refund to the standard delivery. On their website standard delivery states ‘up to 5 days’. Customer service was totally appalling!!
5 years ago
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