Received an email saying my items were damaged in transit and I would receive a full refund to make up for it. Never received refund. Finally my order arrives and there is damage. I try to speak on their online chat and keep being directed to the business hours, while the business hours are open. Finally get ahold of someone, try to send a photo, I'm told I can't have to send it differently and they advise me to download WhatsApp and send there. No, I don't want to download an app I don't want because y'all don't trust your customers DESPITE the fact fedex told y'all it was damaged and you'd already emailed me. This company is unprofessional, has horrible customer service, and I regret shipping with them. After seeing what others have been through with them, I'm glad my experience wasn't worse.