HI My Marco. I live in North York. At the end of July, I bought a Serta mattress and 2 box springs with the National Mattress Outlet. The customer service was the worst experience that I had until now. First of all they took more than 10 days to send me my items to my home. The Serta Mattress was fine but one of the box springs arrived damaged. I tried the box springs and the mattress and it was very uncomfortable. I have sent several emails to the customer service asking for the return of both box springs and my money back but after more than a week there is NO answer from them. I sent them pictures of the damaged one but I just want to return them and my money back. Actually I'm going to file a complaint with Consumer Protection Ontario, I'm going to give them a Google review that their competitors going to love and I'm going to tell my story in all my social networks to prevent other people to buy in this place with a lousy, tricky and crooked customer service. Now I know that a good customer service makes the difference, sometimes cheap stuff ends costing more than to buy your items in a good company. I won't buy anything from these people again. I recommend you to stay away from them. Such a crappy customer service.