2 out of 5 mostly because the sales team kept assuring me I didn't need a boxframe with this bed frame. The mattress and frame gets delivered, I put it together, place the mattress on the frame and it looks fine. However, it doesn't support a person on the frame because the mattress sinks right through the massive holes. My husband calls to complain and they assure him the frame supports the bed which yes, of course it does, but not a person which is the whole purpose of a bed. They then proceed to say that we may need a flat piece of board instead. So basically the frame "doesn't need a boxframe except that it does". The Salesperson apologized and we went and found 2 free doors to place on the frame instead. Those doors saved our day and worked like a dream ever since.