I am writing about your Mississauga Location We visited your Mississauga Location recently and was thoroughly disappointed in the service we Received. Upon entering this store nobody offered any help at all. We went to the desk and told this person we would like to see the factory special on Serta I comfort. We were told they only had 2 I confort in store and only have them on line. They never offered to show us any other mattress In fact never offered us any help at all. Well we decided to walk in your Warehouse to see what you had. Not once did anyone approach us to offer some assistance. The customer service is just terrible. In fact there is none at all in the Mississauga location. Very disappointed. We believe this should be addressed by Management. Well!we decided to go back to Etobicoke location that we visited once before. From the minute we walked in someone approached us to see if they could help us. We were explained the difference in Mattresses and showed us around. Also explained all charges offers! warranty and delivery status. This location is a 100% better then the Mississauga location We were dealing with a person by the name of Wayne who went out of his way to make sure we understood everything This is why we decided to make a purchase. We would not recommend anyone to the MISSISSAUGA LOCATION Delivery upon delivery while mattress was still on the truck we noticed the packaging had Been torn and mattress looked dirty in that area. Was told it happened when they moved it We decided right then and there we did not want this mattress and told driver they could take it back. We went back to Etobicoke store where we purchased it. As Wayne was not in we explained our situation to the person who was there and he was very apologetic and refunded us for Full amouht. Again the Etobicoke location has excellent Customer service. To say the least we were very Disappointed .