My mattress from Springwall came defective, and is unable to be slept on. I've been going back and forth with customer service and my claim has now been sent in. Problem is I was told ill have to cover the transportation cost of the DEFECTIVE mattress, how is this fair. I won't be purchasing anything else from National Mattress or Springwall again, neither will my relatives, unfortunately a friend already made a purchase from my suggestion this was before I received the mattress, which came in a bag instead of a box like it was listed. I gave 2 stars because the mattress did come on time and customer service did respond to my emails, but at the end of the day mattresses are VERY expensive and I'm being told I have to spend more money and wait weeks for response from Springwall on top of being told ill have to fork out more money for a defective item to be sent back, did I mention me and my toddler have been sleeping on the couch.