The support team have been great. I somehow added the wrong item to my online order. A simple email got it fixed the same day. I then had to change the delivery date the day before it was scheduled for and a 30-second call took care of that. One of the bags was open. Used item? Showroom floor item? The black material that attaches to the bottom of a box spring had come off on one side. Not great. Delivery worked out in the end, but a little more warning ahead of actual arrival would've been helpful as it takes a bit to secure the elevator and get the loading deck prepped in a condo. Also, the mattress cover (free as part of a promotion) that was part of my order wasn't dropped off. I, unfortunately, didn't realize until after the driver had left.