I placed my order with them because they state their delivery is fast. My mattress was supposed to be delivered on July 26th, but it's still not delivered yet. (They use Canpar for shipping, which is one of the worst couriers in Canada.) I sent them an email, and they didn't even try to contact Canpar(courier) but asked me to call the courier myself. Today, the courier was supposed to deliver my package, but they failed with the status "UNABLE TO LOCATE CONSIGNEE". I have to contact the courier and figured out that National Mattress didn't give them my unit number (Which I provided to National Mattress when placing my order), and the delivery driver refused to make a phone call when attempting the delivery. Now I am just waiting and don't know when will my mattress be delivered.