Update: they delivered another mattress which appears to be working fine. Although driver ran away as soon as he dropped the mattress off, and did not await inspection this time, but in the end it all worked out 3 out of 5 stars, customer service can use some improvements, otherwise good quality products I believe. ------- I received the mattress, it was inside a plastic cover, but there was dirt in the middle / center/ and on the edges. At first we thought it was just dirt, some of it was, but a few spots looked like they were on the bed, couldn't clean it off. Called the 1800 number they told me to email them, which is assanine. I called the store and they scheduled another delivery 2 days after. The delivery person was not having any of it, instead he was in a hurry, made me feel that I had to make a difficult decesion under pressure, to either accept a mattress that is potentially are used or send the mattress back which I needed asap. All in all a bad situation, with no immediate support. I am hoping and praying I'll get a good quality mattress on the time promised. This experience has been a major inconvenience.