I have had a previous great experience with this company, hence my returning. However, this time (so far) it has not been great. I went to purchase a mattress, it took a long time to get service and the service was very rushed (as there were so many ppl waiting for service). I knew what I wanted, so quickly paid and was offered the choice to carry my mattress out myself which was a great option for me. I brought the mattress home but upon unpacking and waiting for it to inflate the 24 hours, I discovered 3 small stains on the mattress. It makes me question whether this was a new mattress or a returned one. I purchased a new one. I'm awaiting a resolution from the store which I hope will come but this email popped up so quickly about a review I thought this might speed up the process. As a single parent who took time and carried this home myself, it's a lot of work. I was glad not to have to coordinate delivery but now I have lots more to coordinate. Here's hoping to win this purchase that will now delay my son's new bed reveal for his birthday. Outside of this, great way to save on a mattress and our first experience with the same staff a few years ago was lovely!