Do not trust this vendor! The vendor does not respect their so-called "90 Night Comfort Guarantee", and makes up terms after the sale, regardless of what is published on their website, asking for additional payments and charging extra fees that are not applicable. To close the initial sale the vendor promised a full refund if not satisfied saying that their "no refund" policy was only for in-person sales, not for online orders. The item sold was Significantly Not as Described (I bought a firm mattress, got a very soft one delivered). When I asked for a refund, not only was it denied but worse, they won't apply the initial purchase against a replacement item! Instead, they are asking that I pay in full for a 2nd mattress with a vague promise that a partial refund would follow later.