Very, very disappointed. I can never recommend this company to anybody. The NM queen extra firm mattress has a toxic smell. I paid $592.00 to this kind of mattress, it was a rip off. I search and there are big stores selling better quality of mattress which is cheaper. Not like this, looks like no name brand mattress. I have mentioned the bad smell in my very first email to customer support but did not say any word about this complain. My allergy became worst cause of the bad smell and this mattress give me back pain and I only tried for 9 nights, just to give a try and suffering for the bad smell. My husband did not even want to sleep in the room cause of the smell. After giving a tried, we packed this mattress in the original bag, totally sealed with bad smell. It is standing in the foyer, ready to go. I even asked the customer support if he wants me to take picture and send to him, no answer from him. My few emails I asked Donnie questions, like if I will change this mattress to another one and let say, it will give me back pain again, what will be the next choice? Do you have anything in mind? I did not hear any answer about this question. I realized after they received my money seems they are ignoring customers. I even asked him to give back $400.00 and pick up this mattress for I already felt something about this company. I need to pay $95.00 to pick up and change for another mattress which I need to pay more money. I will end up of spending more which I can't afford. I even told him that I only borrowed money from my friend to pay my credit card inorder not to pay high interest. I was also in the business before but I did pay attention to my customers concern. You have to remember every customer is very important in the company. They are the one supporting your business and without customer you will end up of closing your business permanently. Customer is the back bone of your success in the business. Thank you very much. Please see below the reply of the customer support: As I've said before, I'm sorry, but there is nothing further we can do to help. I wish you the best in finding another solution. If there is a different matter I may be able to help you with, please let me know Thank you kindly.