I stumbled upon this store 2 years ago offering 'made in Canada' mattresses at seemingly great prices. However, my shopping experiences thus far have left much to be desired. My initial order was abruptly cancelled just one day after placement due to the item being 'out of stock.' Curiously, shortly after the cancellation, I noticed the same mattress back in stock, but now at double the price.
In another instance, I ordered a mattress base which arrived defective. Despite being assured of a replacement, I was left to deal with the hassle and expense of disposing of the faulty furniture myself.
Feeling somewhat optimistic, I decided to give them another chance and ordered a mattress last month. Although the delivery was not as prompt as promised, I could live with it. However, my patience was tested again when I discovered the exact same mattress listed for $150 less on their website a mere five minutes after I finalized my purchase.
Seeking resolution, I reached out to CS to request a price match or order cancellation. Their response was unsatisfactory, attributing the price difference to location-based shipping fees that were not indicated in the invoice. My further investigation revealed a separate website for customers in BC with the same lower pricing, confirming my suspicions.
Despite my attempts to address the issue with CS, they have since ignored my messages. It's disappointing to encounter such lackluster service and questionable practices from a company claiming to offer quality Canadian-made products."
1 year ago
National Mattress Canada has a
4.8
average rating
from
13,054
reviews