Can't say I had a great experence with your company. Before I made an order. I called to inquire about delivery. As we needed a specific time for it to be delivered. I was told by a customer rep. that I would be promped when I do the order on line. Did the order on line..... No prompt... 1st problm. I proceeded to call with the order number immediatly after I made the order to inquire about delivery. One of your customer service reps. had ASSURED me that I would be the first one off the truck in the morning around 9:30-10am. I took a day off of work to be there! Noon rolled around.... no delivery. 2nd problem. I called and was told that the delivery would be between now 5 and 6:30... We would not be home at this time and my Mother is eldery, I needed to be there. The reason why I called and asked for a delivery time! So 8pm rolled around and the truck pulled up.. A 10 hour delivery delay and to be miss led at the point of purchase was very disapointing. 3rd problem...After contacting support by email. I was promped by an automated responce on how to arrange for a delivery. As this point it was insulting. I have a hard time thinking I will ever use your services again in the future as there seemed to be misscommunication between your staff. I get it Toronto is a big city and there is LOTS of traffic. But 10 hour delay is unacceptable.