The employee customer service at Kitchener store was satisfactory. Along with my purchase of a mattress, l fell for the salesmanship of the employee and purchased both a lavender pillow and mattress cover as well. Both were below standard. The mattress cover is thin and will presumably not last long and the lavender smell on the pillow is gone (slept on it twice). I asked for a return on the mattress cover because of the poor quality however because l had opened it was told no. There would’ve been no other way to see the quality if I had not opened it.. Because I have only slept on the new mattress a few times I cannot give a comment at this time. I have bought three mattresses from National Mattress, one as a guest, and feel this company customer service from a returns perspectiv is very poor.