I have always wrote a very good review (this is the 3rd mattress I bought from here, 5th from the family) but this time my experience was frustrating. I bought a mattress at 2:17 pm, the sales roll out the mattress and load it in my car. Then we went home to unload the mattress however we noticed there was a hold in the mattress. So we drove back to the store and ask them for an exchange. The sales said we can't exchange at the store and had to reach out to customer service for a replacement. So we went back home and file for a request with customer service at 3:39 pm. It was only 1 hour and 20 mins between buying the mattress and asking for an exchange. I simply do not understand why I can't exchange then and had to do this whole process of reaching out to customer service for a replacement. It is very frustrating. I could have enjoyed the mattress then instead of waiting back and forth email exchanges for a replacement delivery.