Delivery was quick which was nice. Customer service on a whole has been good, I could have used a little more help regarding mattress choices based on ones I like in store and what ones are similar that aren't in that specific showroom but available online. That could have eased the overwhelming feeling I had when one online matched my price point but in show room it wasn't available. Had a hard time finding a showroom close by that had a mattress I was interested in. I'm going to exchange and still feeling overwhelmed especially since next purchase is final. I communicated via in person, phone, email and live chat.