It took me like 5 days to make the purchase I wanted to due to a website error, definitely not getting picked to win my purchase lol. I ended up calling between multiple stores looking for a solution, since despite shipping to my province the mattress wasn't set up in their website backend as a nationwide ship even though it came up under my postal code and allowed me to put in all the transaction info. I think in the end one of the store reps I talked to got someone in management to make an exception for it so I could finally purchase after refreshing the page and retrying a bunch days later. There was genuine effort to help from some of the store employees, though one store when I asked if I could talk to a supervisor at the start of the call in hopes of solving my issue quickly after several days of no progress denied my request even after explaining the situation.