Purchased a gun trust, based off multiple online reviews (this is my second trust). Same day of purchase, I received an email from, "Ryan," from NGT, checking in if I had any questions.....(this was on 10/08/2022). I responded within 24 hours, to the email from, "Ryan" and never heard back. I didn't ask 15 questions, only a couple, yet have not received a response from him (or NGT) to this date. I previously saw high reviews of this company, but am not yet convinced of this, as I cannot receive a response to an email that was sent to me.....I didn't reach out to them. Hopefully Ryan is doing ok.