Customer service reached out to me in a timely manner and was very courteous. After being fingerprinted I received my email with able to directions to access the scan within minutes. I was unable to access anything further, the CSR at National gun trust put in my first name wrong and my telephone number wrong. I actually had to contact the company that runs the scans and reverify myself, sending them documentation to prove who I was and to repair my scan results which were with an incorrect name an incorrect information. In the end and 2 hour conversation on the phone sending documents I was able to get my scans. By far not an ideal experience but nonetheless the end result is the same.