Worse bank EVER!!! I would never recommend this bank to anyone!! My son as had nothing but hassle ever since we went to the local branch to open him a account up, hes only 17, so myself and my son popped in, we both took I.D ( i took mine for my own piece of mind and in case they requested it ) my sons passport was in date, took all needed letters also the normal stuff proof of address etc! He received hes bank card, was able to use it a few times, then hes card was blocked, so called the local branch said come down and we can look into this for you! We did, the manager, said they couldn't see any problems and to wait 24 hours, and call the number on the back of the bank card, ( as my son still has money in hes account ) called and said yes no problem, we will lift the block we waited another 24 hours, still the same problem! Blocked, went back to store, then was told the passport was out of date!! ( LIE LIE LIE ) IT WAS IN DATE A DAY OR 2 before it ran out! So again the manager, said there SHOULD BE NOOOO PROBLEM not to be able to use the account! Called again.. The help line what ever it is... And still will NOT unblock the card!!!! What a joke it is!!! No one at all wants to help and you STILL have my sons money!! Unfortunately hes nan, who is pretty old wanted to send him a early birthday gift and added funds in to that account, ( instead of mine ) and now we need to try and work out how to get all the money out of hes account and just completely CLOSE IT DOWN!!! like what more do you want!?!? BLOOD!! I'm fed up of me and my son been passed from person to person going over the same thing again and again!!! I hope other people, bank with any bank BUT this one! Now have to spend my morning making more calls, to see how we can get this money back and to just close the account!! Thank you for absolutely NOTHING!!! nation wide. Fuming