Races, breaking confidentiality and making fraudulent claims, the notorious shameless Kingswinford branch! Races, breaking confidentiality and making fraudulent claims, the notorious shameless Kingswinford branch! We took our son to open his first account. The staff were, as races, arrogant, lazy, publicly humiliating and incompetent as ever. The general mind state of them, as soon as you enter, bored arrogant, and slagging, they start whispering. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear. We asked their help to open our son's first account. No help, instead the manager asked loudly ' ARE YOU DISABLED YOU CANT OPEN IT YOURSELF??' I was speechless then this unprofessional manager shouted, 'WHAT IS YOUR DISABILITY??' She then gave us leaflet a bit of scribbles and said ' YOU CAN DO IT'. We left humiliated and upset. The scribbles (info) were all wrong, the phone number she gave was not in use. But since we were not disabled, and since they were lazy, we managed to open son's account. Two weeks later, we received a complaint letter accusing our son who never spoke to them accept giving his name and dob shyly and sat at the back, that: 'YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, bare in mind, my son never got of his chair, accept when asked him to repeat his Name, and DOB. So, this incompetent and unethical people made a false allegation against my son. I called them and asked an investigating for this fraudulent complain. Instead, a man from complain department said 'STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up. What kind of a bank is this, we put our money in to their trust, from which they earn money from, but cannot treat equally respectfully. Worse bank ever. The staff is not trained and throughout professionalism, ethics. We are going to ombudsman and removing our bank to a bank who will value our custom.