Zero customer service capability.
They have removed all access to real people online and by phone so that customers can be served by "the process". If you ever get to speak to a real person they too are restricted by "the process" which is designed to not let anyone fix any problems.
I guess their process designers thought they were so smart that they could address every issue ever with chatbots and phone prompts to "press 6".
They were so very very wrong.
Avoid. Or it will cost you money.
1 year ago
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