My daughters current account has been frozen due to a scammer claiming she didn’t sell him tickets and she clearly proved all the evidence she did and he also went to concert . Fraud team said they would update her on 27/11 , they removed the money out of her bank account. That date has gone past and they have not contacted her and now when we phoned the bank it has been extended to 30 December with no explanation, she can only lift cash but everything else is frozen. Customer service and fraud time have not updated her or even returned her calls. Awful bank , if it is ever resolved her account will be moved to another bank. Avoid setting up an account in Natiowide… .