Title: Nationwide gave wrong advice — then closed the door on me Review: I was misled by a Nationwide mortgage adviser who told me to delay action for better rates — advice that left me penalised. When I complained, the handling was careless: the team got basic facts wrong, including the date of the letter they claimed to send. They couldn’t even prove it was delivered. Then I received a message saying any future communication would be filed without response. This is not how a trusted financial institution should operate. I’ve now shared the full case with the Financial Conduct Authority (FCA). Disappointed isn’t the word. Consumers deserve honesty and accountability.