The only words I have for this bank are that they are one big joke. Money disappears from your bank and doesn’t show on statement where it’s gone, then appears back in there. I had a poxy £20 compensation which took over a month to appear in my account after using my bank card resulted in the bank taking card payments of £80 twice out of my account. In short I had spent £80 and they thought it would be okay to double it. You can imagine my anger with a trolley full of shopping to feed my 1 year old child when I got to the till. The customer service is a joke, in their opinion the customer is never right and everything is a no and too much to ask. I will be closing my account after payments are cleared and certainly won’t be making a savings account with my child with them as god knows how much of my big inheritance they took. Hope this bank is shut down to be honest. Clearly failing as it is to be taking money out of a single mums account with a low income. Scum