Have been sent emails for years saying how easy it is to get an online account. I am fully computer literate, run payment proxies, and have an online account with another bank that gives me no problems whatsoever. However, my income was arranged with Nationwide and I have been completely unable to get an online account throughout this pandemic. This has forced me to walk to cashpoint and use cash because I cannot check my account online. I'm in my 60s and there's a pandemic going on. I have given them every verification, contacted them by phone, and have been sent a number in the post, but I still can't access my account because it requires a card reader that they have NOT sent me, even though they said they would. Bravo, Nationwide, and I mean that most sarcastically, you are the most obstinately useless service I have ever encountered. You will never get access to the bulk of my money and the services I require and I will get rid of you as soon as I can arrange it. I've communicated with this company by live chat, email, and telephone, how come this review site only offers one option?