TERRIBLE Customer Service. We chose Nationwide Liquor to ship a very nice bottle of whiskey as a "Welcome to your new home" gift. FedEx couldn't read the label so they changed the address. After a constant back and forth, with FedEx admitting they changed the label, Nationwide Liquor still refused to re-ship the bottle that was over $600 BUT implied if it was a cheaper bottle they would re-ship. So I guess if you buy a cheaper bottle you may get better customer service but I DO NOT recommend spending money on a nice bottle of anything. If there is any mistake they will 1) not take responsibility, 2) Not provide you with any information unless you repeatedly email them, and 3) Will not provide proof that they have made ANY effort in filing a claim with the carrier.