“TERRIBLE Customer Service. We chose Nationwide Liquor to ship a very nice bottle of whiskey as a "Welcome to your new home" gift. FedEx couldn't read the label so they changed the address. After a constant back and forth, with FedEx admitting they changed the label, Nationwide Liquor still refused to re-ship the bottle that was over $600 BUT implied if it was a cheaper bottle they would re-ship. So I guess if you buy a cheaper bottle you may get better customer service but I DO NOT recommend spending money on a nice bottle of anything. If there is any mistake they will 1) not take responsibility, 2) Not provide you with any information unless you repeatedly email them, and 3) Will not provide proof that they have made ANY effort in filing a claim with the carrier.”
“Okay, so it is obvious that the female employees prefer male customers (female insecurity); Everytime I am short the female employees very nasty and irritated. And because of the older ladies insecurity she seems to be characterizing me is if I want to come in and get something for free. I've never in the years I've frequent that store have ever implied than I expected anything for free. Sometimes I need to go back out to the car for more change or opt to use the larger bill. That being said that is ok not upset about that I should pay completely for the item/s I choose to purchase. The rolling of the eyes, and murmuring and refusal
to give me a beg until the moneys are counted is intentionally and deliberately offensive. And by short I mean cents only not to break larger bill. But, with MY husband she smiles and says go it's ok👍 👌 SMH lol”
“My 3rd time ordering and wanted to give you a shout out. You make it so easy to send gifts for my clients with shipping to every state. I’ve told all my colleagues about the website!”
“Complete and total rip-off scam!!!!! Before you order, check the going rate of whatever you're ordering, and you'll see that these gangsters are at least doubling the price. The real reviews are all accurate. The "favorable" reviews are fakes. This company should be shut down.”
“I am completely satisfied with Nationwide Liquor! First of all, they had a product that I had been looking for for weeks for my Dad. Then, they had discounts that I could apply to the order. Finally, it came in time and on time to complete my Father's Day gift for my Dad. Thank you for excellent customer service!”
“Ordered 2 bottles of 25 year old scotch 2 weeks ago. Called last Friday and they said they would be shipped on 5/24/2021. Didn’t happen. Emailed and phoned them yesterday and initially they said no problem for a refund. Now there response is you have 2 items in your cart that need to be completed. I already paid for these items and now they are giving me the run around. Stay far away from these people!”
“This company is a bunch of thieves, I ordered a bottle $285 value on Sunday cancelled it one hour later sent TWO emails and called THREE times, five days later got an email it's been shipped.
Do not use them they don't care if you change your mind one hour later on a SUNDAY while they are closed.
What a scam company, terrible customer service!!!!!!
Never been so unhappy with a company in my life.
I got the northeast handshake!!”
“I don’t even want to give them one star but that’s all that’s available. They charged me 311.95 for 4 bottles of whiskey and shipping. This whiskey is normally sold for 33.99 I was charged 74.99 a bottle. Then when 2 bottles didn’t arrive I emailed them and they refunded me 138.95 when it should’ve have been 149.98. They charged me more for the shipping of the 2 bottles. There is no one to talk to. There phone number let’s you leave a message and that’s all. You have to email them. I’ve had no satisfaction from them at all. Will never purchase from them again. No customer service at all. Total Fraud Company!!!!!”
“If I could give negative stars I would. This company allowed me to order products that were not in stock and charged my credit account. They charged me over double(maybe triple) what they paid for the product and then wouldn’t give me a full refund of what they charged me because of shipping. This company is a rip-off! Will never order from them again! They never even sent me shipping information.”
“I am more than a satisfied customer! You have amazing employees and products. I went looking for a liquor that is no longer being made and through the use of your website, I was able to find what sounded like a comparable product. The G.E. Massenez - Golden 8 was a hit at my Christmas Eve celebration! Products well packaged and deliveries were worry free. Your customer service is one of the best. I mistakenly received a product I did not order and your customer service personnel responded promptly when contacted. The mistake was corrected in a professional, courteous and expeditious manner. Your system for returning a product was easy to follow. THANK YOU for making my holidays so much more merrier! I'll be ordering from you again. Your people made sure I was a happy customer!”
“I read the previous negative reviews and realized these were people who didn't bother to read the product descriptions or don't know the difference between 750ml and 200ml bottles. So thought I would give it a shot. I needed to send my brother a bottle of whiskey for his birthday and couldn't find anyone who could ship to Michigan. I sent an email from their contact page and within minutes was happily told that they could. I found a really nice Noah's Mill bourbon and had it shipped to my brother. Nationwide even included a free gift note along with the bottle. It was delivered within 5 days. I'm very satisfied and will be shopping here again (hopefully for that Pappy bottle I've been dreaming about).”
“I ordered a case of wine and got 1 bottle which I refused from Fed Ex. I have their CEO, Address and phone number. Tomorrow I will take action. I was ripped off for $70.00. This is my new hobby.
I might even fly out to LA, lol. I'
m gonna getchya, lol.”
“It hurts me to give one star. I am Agoraphobic. I do not leave my house. Previously I lived in Rhode Island and could have anything I wanted delivered to my house within one hour regarding alcohol. Now I live in Ohio. I must order online to have a delivered within 3 to 5 days Federal Express.
All of that said, my main gripe is that, anyone ( nation wide liquor ) that can fairly and justly price a 200 mL of whiskey at $43.99 is bad. That is what I accidentally ordered and what I was forced to pay via nationwide liquor.
While ordering I got a prompt that said if I ordered one more bottle, I would receive a credit for $25 so naturally I shopped. I found another bottle of whiskey. 200 mL of whiskey does not cost $43.99. This bottle can fit in my back pocket. I say, learn your metric system. Do not be fooled. This is blatantly an overcharge via Liters and it’s my own fault for not catching it.”
