I ordered my products over a month ago. Received no info from company so I emailed to ask when order would ship. They have now given me a number of excuses including the unbelievable best - they have shipped my order, twice, so it must have gone to the wrong address or been stolen, however, they have no tracking numbers or information about when or how the order was shipped. I have asked to cancel the order and be given a refund. No reply to that request. After I either receive my order (giving them till Jan. 5) or receive a full refund (which I foresee being problematic) I will not purchase from this company again.