Kym Chapman
Very very upset by this company and their horrible lies!! I ordered a package on 11/28/19 and received one email on 11/30/19 letting me know that they were behind on orders and I could email them if I wanted it expedited. I emailed them to expedite the order received a response back on 12/6/19 that they were "working on my order and had marked it URGENT"! I have still received nothing and several email excuses that it was shipped but maybe I gave a wrong address, they had issues with the shippers....and very lengthy responses..over and over. Today is 1/6/20 and still my order has not shipped!! STAY AWAY FROM THIS COMPANY, IF YOU DO RECEIVE ANYTHING..YOU WILL NEVER BE ABLE TO REORDER !! NOW I AM ASKING FOR A REFUND..SURE THEY WILL GIVE AN EXCUSE WHY MY MONEY CANNOT BE RETURNED TO ME..probably"got lost in an email..."
4 Helpful Report
Hi Kym! Hannah here. I apologize for our delay during the holidays, we got overloaded and our fulfillment centre couldn't keep up. But your refund was processed in full. Jaymie and I are opening up a location in Canada to make and ship products from so this never happens again and we can make sure everything is done properly and on time. I hope you give our products a chance in the future!
Habitat Botanicals is rated 4.13 based on 371 reviews

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