This is the least professional company I had to deal with. Their unresponsive staff and corrupt delivery system sickened me to my stomach from supporting such businesses. I will be explaining how I have NO product in my hand, or my money back and how incompetent people shouldn't own businesses. I placed an order on January 16th, received an email stating the orders will be shipped between then and February 1st, had a link to track my package from an app called 'Arrive', which still today has the status "order confirmed". Then I follow up on this, just to get a response they're very busy, blaming that the weekly update e-mails might have ended in junk mail (where there aren't anything). On February 13th I receive an e-mail stating that my order is getting shipped the next day and I'll be receiving a tracking link. As expected from my frustration, 12 days in and neither the package, nor the tracking link is received from my end. I addressed this issue where I asked for either the tracking number and if there's an error my money back, but the response was just an automated e-mail, which could be seen in the attached thread. I sent follow-up e-mails on this problem twice where I asked for my money back and no one got back to me. SO, I'm giving this company just limited amount of days for a reasonable explanation, otherwise I will be taking it to different platforms.