I ordered Feb. 27, almost $93. Got an email on March 9 that order was in "Shipping Process" and to expect delivery about March 17. It is now April 21. I have sent emails and called to ask about my order and there is always an excuse: the item is on the way, tracking does not work, they are backordered, just hired new staff, on April 10 got an email that order had been shipped.....still no way to trace and now with COVID 19 they are running behind. Have disputed with my credit card company. I really want to reduce my plastic use and use cruelty free products, but this company is not the way to go.