It seems they were going through a lot of changes and growth, which for any company can be chaotic. Add the Coronavirus and a significant increase in orders in the mix, and this could be a recipe for disaster. As far as I am concerned, the company performed well. It took quite a while to receive my order - one month, may be, but: - I sent an inquiry for update on shipping via email and got a reply within 48h. These days, you can consider yourself lucky to even get an answer. - I appreciated the emails from Jaymie (even if they were a little long ;) as they, if anything, showed goodwill The product received (hand sanitizer & soap) are good. So... a small company producing good products and trying its hardest to answer the high demand during unprecedented times... let’s give them a cheer and be a little patient with delivery times, shall we? As a note, it’s been taking a month to get a very simple item from Amazon (and still MIA) so even the “big” ones are having some hurtles.