To whom it may concern; Nowhere to turn, I must discuss my issues with your products here. I’ve been plastic free for 8 years and you must imagine my delight at discovering your products in 2018. I ordered right before the name and packaging change and got a “deal” by getting a five pack. (I had tried my hand at making “bar shampoo” and had a good product, in a vegetable glycerine base.) The shampoo bar: left my hair sticky, flat and dull. Never did get a response about that or not getting any conditioning bars. And such an awkward shape to hold or try to find a container for, to travel with and the wavy edge just disappears in the shower from the spray of the nozzle, losing that whole odd edge in the fist three uses which is very wasteful. The lip balm: So huge, impossible to keep in a pocket so I put it in my purse where it melted and ruined both the purse and everything in it. The body bar: Lovely, but again the awkward shape, no way to travel with, odd disappearing wasteful edge. Luffa: Not a luffa (which I grow) and unlike luffa that dries quickly and can be traveled with, your scrubby stays wet for ages and tends toward mold. Deodorant: You kept saying “just hang in there” and I have (for months) but either no one works as hard and as many hours as I do or it doesn’t accomplish deodorizing. I have a very clean diet, sooo I don’t understand what’s going on there. I like the idea of your company and the idea of it’s packaging but not sooo much the products themselves or the presentation. Both the lip balm and deodorant are difficult to push up and have no way to retract so the product smashes up into the lid. The soaps are an awkward shape to work with on every level. I’d like to return what I have not used for a refund. There seems no way to talk to anyone about these issues and so-far I’ve had no response from anybody. In its present state I would not recommend or continue to purchase. May I suggest you stop trying to go forward with more till you’ve fixed what you have. Please respond and let me know how/where I may get a refund? Sad Custmer service: So far it’s been months without a resolution.