I had such high hopes for Habitat Botanicals. They upsold me into buying a couple months worth of their products back in April or so. A month and a half later, they finally emailed me that my package was sent out. Never received it. I contacted customer service who put in another order and promised it would be a priority. Another few weeks and nothing. I had to contact customer service again and then they finally sent it, only to be missing products. Every time I've contacted customer service, they will answer the question, but do nothing to retain you as a customer. With as many poor reviews lately, why not go the extra mile and try to keep customers? Also, the products I received looked NOTHING like the pictures other people have posted or what was online.