I took advantage of the samples they were selling off of the Pela case website, so automatically this signed me up for a subscription. Since I hadn't created an account with them, I figured that I didn't have a subscription with them, and I had just made a one-time purchase. They notified me that my subscription was about to be renewed... what subscription? I try to login, and realized that I didn't have an account with them. So I figured that this notification of my renewal was their way of trying to get me to sign up for a subscription. Yesterday, I received a confirmation for an order of 3 deodorants, 3 shampoo bars, and 3 conditioners for a total of $91.80! I email them and they tell me that they cannot refund me because the order has been confirmed, even though I had no way of knowing this was coming, because I didn't have an account with them. The order has not shipped out yet, and they still cannot cancel the order. Now they tell me that I have to pay ship it back to them and they will refund my order. So to cancel my subscription, I had to create an account with them - confusing, right? This company is a mess. Great idea, but very poorly executed. Would not recommend getting involved. Don't take the bait on the samples!