first of all they are opaque and vaguely scammy! i only wanted a sample not a recurring subscription!! I didn't know it was a subscription until i got an email saying my "order" was on the way. I didn't set up an account but when I tried to so i could cancel this subscription nonsense their less than user-friendly website helpfully told me that an account was already using my email, but none of my standard throwaway passwords worked! also, I tried to reset the password but to no avail. no reset email has arrived and now the 'super-helpful' website is saying I tried that too many times. also: also, literally every time I try to log in or reset the password or create an account their stupid reCaptcha thing demand I identify some stop signs for their computer algorithms, literally seconds after I had just finished doing so for them. as for their products, I've only used them once and can't say anything positive or negative. but in what insane world do I need a monthly subscription for bar shampoo and conditioner?!? I don't blow through that much regular liquid shampoo or conditioner in a month and I have a freakish amount of hair…sooo how is any of this environmentally conscientious let alone "friendly" also i am honestly more than a little disappointed in pela case for associating with this mess