I got a deodorant and then weeks later received an email about a subscription. I tried to log in but couldn’t remember a password so I asked to reset it. Never got that email a day later I was charged $30 for a package so I emailed their help team and was told I needed to create an account (I’d never had one to begin with apparently). So I cancelled the subscription and then emailed to cancel the order but was then told that it had already processed so I needed to wait until it arrived (it hadn’t shipped yet) and then pay out of pocket to ship it back to them before I could get a refund.