Switched from YBS 12 days ago - still cannot access on line or through the app. Reregistered a dozen times to generate an activation code to gain access. No code texts received other than ‘thank you for reregistering’ and ‘your account is up and running’ and ‘everything has been transferred across! Fine if I could access it but despite over 5 hours of on line chat and phone calls, I cannot find anyone with the authority to take responsibility and put it right. I wish I had done some research beforehand. Needless to say I shall close it assuming I can eventually get into it. Hopeless!