What a joke of a bank. Don't become a victim of fraud with these clowns. Their investigation consists of ensuring they don't have to recover your lost money, don't follow up with the police and see where to money went and info you, it's gone. That's it. As for after care, they tell you, that you'll receive a new card and details in the mail in 3-5 working days. Nearly 3 weeks later, nothing. I can't access my account. Pay anyone. Can't contact the bank by phone because my details no longer work. You get the run around on their website. Avoid this bank at all costs.