The Balham branch in London are most lazy and useless and unhelpful. So my advice ..stay away.
Mt wife is Chinese and 2 times now she went in with different problems. The staff just told her to go back and do it on line. She cannot use internet easy so hence took time of work to go in. 2nd time she had to with Photo ID. Still not sorted. Terrible service. Use another bank !! We will move accounts soon.
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