After banking with Natwest for 30 years, I closed one account last year after being verbally abused and publicly humiliated by Fahim at the Streatham branch. The next time I ventured back 5 months later, I was again victimized and harassed by Kamel. I therefore tried to close my remaining account by mail as I don’t feel safe going into the branch but Natwest claimed my signature did not match. I therefore reasonably asked them to confirm I would be safe from harassment if I visited the branch to close the account – I asked FOUR TIMES in writing and they were unable to give me the assurance. I will now simply withdraw the funds and let natwest waste their time sending me a monthly paper statement for an account with a zero balance.